Friday, April 23, 2010

How to spoil a telephone soliciter's day

Some days I have too much time on my hands.  Below is a letter just faxed to the named culprit and which tells the story.   The next time they call I might get rude!

Liberty United Mortgage, L.L.C.
2030 Liberty Road; Suite 10            Facsimile ONLY to
Eldersburg, MD  21784                (410) 552-0570

    RE:     VIOLATION: Telephone Consumer Protection Act (47 USC 227)

On July 6, 2003, my home telephone number (540-XXX-YYYY) was registered with the Do Not Call Registry maintained by the Federal Trade Commission

On April 22, 2010 at approximately 7:08 PM, I received a telephone call at my residence from an automated calling service.  The purpose of the call was to solicit a refinance of my home mortgage loan.

I was connected with an individual named “John” who, through his accent, confirmed that the call was computer generated. I asked “John” to call me back at my office the next day.  Upon the follow-up call today I was connected with a “Brad Kirk” who identified the company as Liberty United Mortgage, LLC with offices in several areas of the mid-Atlantic, one which used to be in Richmond VA.

The April 22 call is a violation of the TCPA and can carry up to a $1500 penalty.

I hereby demand payment of $500.00 in satisfaction of all claims I have for your violation, through your agent, of the Telephone Consumer Protection Act. If this amount is not received in my office before 4 PM May 5, 2010, I will take appropriate action.


  1. Heck yes! Go cousin Ross! WooT!

  2. OH, very well said! I'll be anxious to hear if they paid their fine in full!


  3. Let me know if you get the $$$$. I'll start doing the same thing.


  4. "through his accent" -- maybe you forgot to "press 1" !!

  5. I am on pins and needles!