Friday, April 23, 2010

How to spoil a telephone soliciter's day

Some days I have too much time on my hands.  Below is a letter just faxed to the named culprit and which tells the story.   The next time they call I might get rude!
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Liberty United Mortgage, L.L.C.
2030 Liberty Road; Suite 10            Facsimile ONLY to
Eldersburg, MD  21784                (410) 552-0570


    RE:     VIOLATION: Telephone Consumer Protection Act (47 USC 227)


On July 6, 2003, my home telephone number (540-XXX-YYYY) was registered with the Do Not Call Registry maintained by the Federal Trade Commission

On April 22, 2010 at approximately 7:08 PM, I received a telephone call at my residence from an automated calling service.  The purpose of the call was to solicit a refinance of my home mortgage loan.

I was connected with an individual named “John” who, through his accent, confirmed that the call was computer generated. I asked “John” to call me back at my office the next day.  Upon the follow-up call today I was connected with a “Brad Kirk” who identified the company as Liberty United Mortgage, LLC with offices in several areas of the mid-Atlantic, one which used to be in Richmond VA.

The April 22 call is a violation of the TCPA and can carry up to a $1500 penalty.

I hereby demand payment of $500.00 in satisfaction of all claims I have for your violation, through your agent, of the Telephone Consumer Protection Act. If this amount is not received in my office before 4 PM May 5, 2010, I will take appropriate action.
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5 comments:

  1. Heck yes! Go cousin Ross! WooT!

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  2. OH, very well said! I'll be anxious to hear if they paid their fine in full!

    Scottie

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  3. Let me know if you get the $$$$. I'll start doing the same thing.

    Ron

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  4. "through his accent" -- maybe you forgot to "press 1" !!

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  5. I am on pins and needles!

    ReplyDelete